Your medical record is a confidential document. It is the policy of this practice to maintain privacy and security of it at all times. We will not disclose your personal health information to a third party unless you have consented to it or you are at risk of harm without treatment and are unable to give consent. Personal Health Information may be disclosed for the following reasons: communicating relevant information with treating doctors, specialists or other allied health professionals, for follow-up reminder or recall notices, accounting procedures, accreditation, disease notification as required by law, for court orders or subpoenas. We abide by all mandatory reporting to the relevant government bodies.
If you have concerns about your personal health information, please discuss this with your doctor. When needed we would ask for your written consent for the disclosure of your personal health information. You can find our full Privacy Policy here.
We welcome any feedback as to how our services may be improved or what we are doing well. Please use our suggestion box in the waiting room for any comments or fill out our online feedback form. If you need to complain or discuss any matter regarding our clinic, please contact the practice manager. If your concern remains unresolved you may contact the Health Services Commissioner on 8601 5200.
Test Results will not be given over the phone. They must be interpreted by the doctor and can only be given in a follow-up appointment. We also maintain 100% patient confidentiality. Your results will be available 3 working days after the test was completed, you do not need to call to check your results are available. We operate a notification service for results where you will receive a call, text or letter depending on your preference.
Our practice is committed to preventative medicine and continuity of care. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care such as immunisation and pap smear reminders. If you do not wish to receive any letters or text messages, please notify the Practice Manager in writing.
We can perform all immunisations. All adult/childhood immunisations will be sent to the National Register and are recorded in the patient’s file.
The doctors are unable to take phone calls unless in an emergency to minimise interruptions during consultations. You may leave a message and the doctor will return your call if possible.
If you require doctor services after hours, Doctor Doctor can be contacted for bulked billed home visits on 13 26 60.
You are encouraged to make an appointment to minimise waiting times. Walk-in patients will be seen as soon as possible although patients with appointments will be given priority. Every effort is made to see you on time but unforeseen circumstances may arise and we ask for your understanding. If you feel you may need extra time with the doctor or if you are coming in with a family member, please advise the receptionist when making your appointment. If you need an interpreter we can organise this for you. Please let us know when making your appointment.
To book an appointment for the following appointment types you can book online or call our reception team.
- Standard In-Clinic
- Telehealth
- Menopause Clinic
- Spot or Mole Check
- Full Body Skin Cancer Check
- Full Body Skin Cancer Check and Mole Mapping
To book for the following procedural appointments, please call and book with our reception team.
- Implanon insertion, removal and replacement
- Mirena Coil insertion, removal and replacement
- Kyleena insertion, removal and replacement
- Iron Infusion
- Ear syringing
- Medical Termination
- Wedge resection
- Circumcision
A seriously ill patient will always receive immediate attention. Please let the receptionist know if you have: chest pain, shortness of breath, bleeding, head injury or are otherwise very unwell.
Some services referred to outside of our practice may incur some out of pocket expenses. Please enquire about any possible costs at the time of making an appointment.
Please click here to view our Patient’s Rights Policy.
If you no longer want or are able to attend this clinic, let us know new Doctor details and we will send your history to your new Doctor at no cost.
Please click here to view our Email Policy.
If an interpreter is required, please advise reception staff at time of booking appointment.
REGISTRATION IS NOW OPEN
If you would like to register with MyMedicare and choose our clinic as your preferred medical centre, you can now register online or in person at our clinic.
You can start the registration process in your Medicare Online Account or Express Plus Medicare Mobile app. Find our medical centre in the list of registered GP clinics in MyMedicare before you start. Our medical centre staff will then accept the registration in the MyMedicare system. For an easy guide, you can follow these steps to register. When registering online, if you cannot find our clinic in the list of medical centres that are registered with MyMedicare, please do not hesitate to contact our clinic for further assistance.
To register in person:
Visit our medical centre and fill out a registration form at reception. By signing the form, you are giving consent to our medical centre staff to register you in MyMedicare. Our practice staff will then complete the registration in the MyMedicare system for you.
What is MyMedicare?
MyMedicare is a new voluntary patient registration model that will provide some extra Medicare benefits to all patients who have a Medicare Card or Department of Veterans’ Affairs (DVA) Veteran card. You will only receive these additional benefits by registering your preferred clinic with Medicare.
Patients who have had two face-to-face consults with GPs in the clinic in the past 24 months can register for MyMedicare from 1 October 2023.
Make Sunshine City Medical Centre your home clinic!
Does it cost anything to register?
No, registration is free and optional.
How will it benefit me?
The goal of MyMedicare is to strengthen the relationship you have with your preferred doctor and medical centre. Attending the same clinic and seeing the same GPs for your medical appointments will allow your chosen doctor to provide you with better ongoing care. You can still attend other clinics, however, you will receive some extra benefits at your chosen clinic. If you want to choose Sunshine City Medical Centre as your ‘home clinic’, you will need to register with MyMedicare, select our medical centre and choose your preferred GP. We welcome our current and past patients to choose us as their preferred home clinic.
Other benefits you will receive include:
- All registered patients will have access to longer MBS-funded telehealth consultations (telephone calls) with GPs at your registered ‘home clinic’ (Levels C & D). This means you and your GP can have more in-depth conversations (over 20 minutes) about your health. Medicare will provide a larger rebate for these longer telehealth consults to help make it more affordable for you, but only at your registered home clinic.
- From 1 November, the Australian Government is introducing a ‘Triple Bulk Billing’ incentive when GPs bulk bill children 15 and under, pensioners and concession card holders to help subsidise the rising costs of health care. This incentive may also apply to longer MBS telehealth consultations (Levels C, D and E) with your GP at your registered home clinic.
These initial benefits for registered patients will be expanded by the Australian Government over time, so registering our medical centre as your preferred ‘home clinic’ is important.
Do I need to register?
No, registration is voluntary. You can choose not to register, but you will miss out on the extra Medicare benefits that you could be receiving by choosing our medical centre as your preferred ‘home clinic’.
When will registrations open and close?
All patients can register for MyMedicare from 1 October 2023. There is no close date or deadline to register.
Can I register with more than one clinic?
No, the goal of MyMedicare is to help strengthen the relationship you have with your preferred medical centre and doctor. Children are exempt from needing to have visited their GP twice in the past 24 months.
Do I need to register children?
Registration is optional for all patients. If you want to receive the MyMedicare benefits for your children, you will need to register each child with MyMedicare and choose their preferred clinic and GP.
A parent/guardian must register a child under 14 years and provide consent on their behalf. This will need to be completed at the practice via the paper form only.
Young people aged 14 to 17 years can register and provide consent without a parent/guardian. If a parent or guardian registers a minor aged between 14 and 17 years, the minor will need to tick a box declaring they have provided informed consent.
Am I “locked in” to a clinic once I register?
No. You can visit any medical centre or doctor you like; however, you will only receive the extra Medicare benefits at your chosen ‘home’ clinic. If you change your mind, you can also unregister at any time.
More information is available here: https://www.health.gov.au/our-work/mymedicare?language=en
Under discrimination law, it is unlawful to treat a person less favourably on the basis of particular protected attributes such as a person’s sex, race, disability or age. Treating a person less favourably can include harassing or bullying a person. The law also has specific provisions relating to sexual harassment, racial hatred and disability harassment.
This practice does not discriminate on the basis of:
- Race (including colour, nationality and ethnic origin)
- Family status including marital status or responsibilities as a carer
- Sexual orientation and lawful sexual activity
- Age
- Gender and gender identity
- Physical features
- Political opinions or activity
- Religious beliefs or activity
- Breastfeeding
- Impairment including physical, intellectual or psychiatric
- Pregnancy or potential pregnancy
- Criminal record
- Union membership or industrial activity, and/or
- Personal association with a person with any of the above characteristics.
Any behaviour which is discriminatory is unacceptable in this practice. Discriminatory behaviour will lead to disciplinary action and may result in termination of employment or contract.